Questions & Answers for owners who wish to rent their apartment(s)

Q: Is there any fee?

A: There is no fee. Our service is totally free of charge for you.

Q: How do you make money?

A: We charge a fee to renters.

Q: Do I need to put anything in writing?

A: Yes. You will need to fill out an apartment description and sign a listing agreement.

Q: Is the listing agreement exclusive?

A: No. We do not require an exclusive listing agreement from you to list your apartment on our website.

Q: If the agreement is not exclusive, why do I have to sign a listing agreement?

A: The agreement allows us to post the pictures of your apartment and send them to our clients. It also stipulates that you have the right to rent/sublet the apartment and that the apartment is good condition.

Q: Can I send you my own pictures?

A: We need to have our agent inspect the property. When we take the pictures we know they will be compatible with our system.

Q: Where are your clients from?

A: Our clients are both domestic (United States) and international.

Q: How far in advance do I need to post my apartment on your website?

A: You can list your apartment with us at any time, however the sooner you list it, the more exposure it will get.

Q: Do you handle the renters’ check-in and check-out?

A: No. We do not keep a set of your keys. If you need your apartment to be managed please contact our partner Metro-Homes Properties Management.

Q: How does the renter pay?

A: Short-term renters usually will pay you in full in cash upon arrival. Long-term renters usually make arrangements with you directly on a case-by-case basis.

Q: When do the renters pay?

A: Short-term renters usually pay in full on the day they move in. You make case-by-case arrangements with long-term renters.

Q: Will you give me the renters’ credit history?

A: This is usually possible if the client is from the United States. For our international clientele, because they do not have a U.S. credit history, you can ask for references, a guarantor, and bank statements, among other things.

Q: Can I find a renter on my own?

A: Of course! But please let us know as soon as you do, so we may update the status of your apartment from ”active” to “rented” on our database. Also keep in mind that a rental cannot be cancelled once you have signed the guest agreement.

Q: Is there a penalty fee if I cancel a signed guest agreement?

A: Yes. The penalty is 30% of the total rent for a short-term stay and 30% of one month’s rent for a long-term stay.

Q: Is there a penalty if the renter cancels or doesn’t show up?

A: We will do our best to find you another tenant, but keep in mind that the renter paid the non-refundable agency fee when they signed the agreement, so renters rarely cancel.